Resources | Syringa Networks

Frequently Asked Questions

Do You Have a Question?

Who has access to my account?

Only you have access to your account. Our technical support team can also access your account to provide support.

How do I get assistance if I’m experiencing
an issue with my service?

If you are experiencing a technical problem affecting your service, please call our 24-hour customer support team at 800-454-7214. Alternatively, if you have a Customer Portal account, you can create a ticket here.

Can others in my company view my requests
and issue status?

Yes. Please contact us during office hours at 208-229-6100. We will associate your company profiles to you as the requestor. Permissions will then be set accordingly.

How do I make changes to my service?

We would be happy to discuss your networking needs. Likewise, your account representative is always available to assist you. If you do not know who your account representative is, please call us at 208-229-6100 or email us at sales@syringanetworks.net.

Whom do I contact to establish new services?

We are always available to discuss your needs and how we can help. You can reach any of our experienced sales executives by calling 208-229-6100 or by emailing us at sales@syringanetworks.net.

Does Syringa Networks provide residential
network services?

Not at this time. Our current focus is serving our business customers’ needs throughout Idaho, Utah, and globally.

Whom do I contact for billing issues or questions?

Direct contact information is provided on all customer invoices. Please contact us at 208-229-6100 to connect with our Accounting Department.

Where is Syringa Networks located?

Syringa Networks is headquartered in Boise, Idaho with additional offices throughout Idaho and Utah.

How does Syringa Networks monitor customer
circuits and services?

Our Network Operations Center (NOC) is staffed 24/7 to respond to any issues that are identified in a timely manner. For circuits that have our premise equipment installed, we utilize an SNMP-based management system to monitor premise equipment using automated queries and traps.

How secure is optical fiber?

Optical fiber cabling provides an extremely secure transmission medium. This is due to the fact that there is no way to detect the data being transmitted by “listening in” to the electromagnetic signal as is possible with traditional copper. Since fiber optic cabling does not radiate magnetic fields - the light (photons) is confined within the fiber making it impossible to tap the signal without cutting into the fiber.

Does Syringa Networks bundle equipment and network services?

We can configure and bundle equipment with our network services, or interface with existing customer premise equipment. If we are working with equipment already in place, we have the knowledge and expertise to assist with device configuration, including command line interface.

Can IPv4 MPLS Backbone be used with IPv6?

If you are a large Internet Service Provider or Enterprise, you may have implemented MPLS throughout your IPv4 network. Utilizing the existing IPv4 MPLS backbone, you can quickly offer IPv6 services with a technology called 6PE (IPv6 Provider Edge).

Can BGP be used at several locations?

If your organization is geographically diverse, BGP will allow you to take in Internet connections to several locations, from several providers all over the world, while maintaining a single presence on the Internet. It also allows you to load balance between multiple connections and providers.

Does Syringa Networks have a NOC?

Syringa Networks has two Network Operation Centers (NOCs) in Boise and Idaho Falls that are operated 24/7/365.

What is the difference between IPv4
and IPv6 address space?

IPv6 has extended the address field from 32 bits to 128 bits, or 340 trillion, trillion, trillion addresses. This is a great deal more than the 4.3 billion addresses possible with IPv4.

What equipment is needed for IPv6?

You will need to determine if your LAN equipment can support IPv6 to IPv4 in a dual stack. Be sure that your network security equipment supports the processing of IPv6 in hardware and software. For example, some, but not all Cisco routers and switches process packets in hardware using CEF (Cisco Express Forwarding) technology. Contact us for a site assessment and we would be happy to analyze your existing configuration.

Can BGP be used on multiple routers?

BGP allows you to bring diverse Internet connections into multiple routers. Each router would peer with upstream provider(s) over what is called an E-BGP (external) link. Internally, your routers would peer with each other over an I-BGP (internal) link. This allows them to all be in sync, and to alert each other when a BGP path is down.

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